Contact

Information can be provided by telephone for the following only:

  • Visas (no return visa)
  • Labour market (general questions)

For all other matters, please send your questions in writing and accompanied by the relevant documents by regular post to the authority responsible.

Postal address

State Secretariat for Migration SEM
(name of person/organisational unit if known)
CH-3003 Bern

Site address

State Secretariat for Migration SEM
Quellenweg 6
Wabern

Office hours for phone inquiries

Monday through Friday from 9am to 11am and from 2pm to 4pm

Reception:
Tel. +41 58 465 11 11
Fax +41 58 465 93 79

Warning of telephone fraud

SEM has become aware of instances of caller ID spoofing using its telephone number. The callers claim to be phoning on behalf of SEM and threaten their victims with arrest or deportation if they do not pay a large sum of money.

SEM does not issue invoices by telephone or email. If someone has phoned or emailed you demanding you transfer money to SEM, you should contact the police immediately.


Your contact by topic


Residence

Questions regarding

  • Applications to extend residence permits,
  • Early issuance of permanent residence permits, etc.
  • Applications for work permits and family reunification
  • Request for travel documents

should be sent to the cantonal migration authorities directly:

Cantonal immigration and labour market authorities


Accessing the labour market

Questions regarding applications and application process should be sent to the cantonal migration authorities directly:

Cantonal immigration and labour market authorities

General questions regarding labour market access for nationals of EU/EFTA member states:

T +41 58 465 88 40
Contact

General questions regarding labour market access for nationals of third states:

T +41 58 465 88 40
Contact
 


Travel documents and return visas

For questions concerning applications for a Swiss travel document for foreign people or a return visa, please contact the cantonal immigration authorities:

Cantonal immigration and labour market authorities


Applications for entry visas (no return visas)

Questions regarding pending or rejected visa applications and entry bans.

Cantons AG, AI, AR, BE, BL, BS, FL, GL, GR, LU, NW, OW, SG, SH, SO, SZ, TG, UR, ZG, ZH:
(phone inquiries: Monday through Friday from 9am to 11am and from 2pm to 4pm)

T +41 58 465 88 22
Contact

Cantons NE, VD, VS, TI:
(phone inquiries: Monday through Friday from 2pm to 4pm)

T +41 58 465 88 33
Contact

Cantons FR, GE, JU:
(phone inquiries: Monday through Friday from 9am to 11am)

T +41 58 465 88 66
Contact
 


Visa regulation

General questions about visa regulations:

T +41 58 465 77 60
Contact
 


Asylum

Information about individuals or individual cases (status of the case, inspection of files, forwarding of documents and identity papers, etc.) have to be sent by regular post at the SEM (Address: State Secretariat for Migration, Quellenweg 6, 3003 Bern-Wabern) indicating the name(s), the first name(s), the date of birth and the "N" number.

We will continue to answer general inquiries via e-mail. Please fill out our online contact form:


Integration

Swiss integration policy, encouraging integration:


Citizenship / Naturalization


Law on Asylum and on foreigners

Only general legal questions. No enquiries about specific cases.


Statistics


Further information

Questions from school pupils, students and members of the public:

T +41 58 465 11 11
Contact



Please send your message to one address only. If necessary your message will be forwarded to the competent authority.

    

Last modification 01.06.2018

Top of page