Information can be provided by telephone for the following:
- Visas (no return visa),
- Labour market (general questions) and
- Entry (of persons).
For other matters, please send your questions in writing (also by regular post) to the corresponding authority.
AddressState Secretariat for Migration
Office hours for phone inquiries
Monday through Friday from 9 till 11 a.m. and from 2 till 4 p.m.
T +41 58 465 11 11
Fax +41 58 465 93 79
Warning of telephone fraud
The State Secretariat for Migration (SEM) has become aware of instances of caller ID spoofing using its telephone number. The callers claim to be phoning on behalf of SEM and threaten their victims with arrest or deportation if they do not pay a large sum of money.
SEM does not issue invoices by telephone or e-mail. If someone has phoned or e-mailed you demanding you transfer money to SEM, you should contact the police immediately.
Your contact by topic
- Applications to extend residence permits,
- Early issuance of permanent residence permits, etc.
- Applications for work permits and family reunification
- Request for travel documents
should be sent to the cantonal migration authorities directly:
Travel documents and return visas
For questions concerning applications for a Swiss travel document for foreign people or a return visa, please contact the cantonal immigration authorities:
Applications for entry visas (no return visas)
Questions regarding pending or rejected visa applications and entry bans.
Visa regulation and border checks on persons
Accessing the labour market
Questions regarding applications and application process should be sent to the cantonal migration authorities directly:
Information about individuals or individual cases (status of the case, inspection of files, forwarding of documents and identity papers, etc.) have to be sent by regular post at the SEM (Address: State Secretariat for Migration, Quellenweg 6, 3003 Bern-Wabern) indicating the name(s), the first name(s), the date of birth and the "N" number.
We will continue to answer general inquiries via e-mail. Please fill out our online contact form:Contact
Swiss integration policy, encouraging integration:Contact
Citizenship / Naturalization
Law on Asylum and on foreigners
Only general legal questions. No enquiries about specific cases.Contact
Please send your message to one address only. If necessary your message will be forwarded to the competent authority.
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