Contact

Information can be provided by telephone for the following:

  • Visas (no return visa),
  • Labour market (general questions) and
  • Entry (of persons).

For other matters, please send your questions in writing (also by regular post) to the corresponding authority.

Address

State Secretariat for Migration
Quellenweg 6
CH-3003 Bern-Wabern

Office hours for phone inquiries

Monday through Friday from 9 till 11 a.m. and from 2 till 4 p.m.

Reception: 
T      +41 58 465 11 11
Fax  +41 58 465 93 79
   

Warning of telephone fraud

The State Secretariat for Migration (SEM) has become aware of instances of caller ID spoofing using its telephone number. The callers claim to be phoning on behalf of SEM and threaten their victims with arrest or deportation if they do not pay a large sum of money.

SEM does not issue invoices by telephone or e-mail. If someone has phoned or e-mailed you demanding you transfer money to SEM, you should contact the police immediately. 
    

Your contact by topic
 

Residence

Questions regarding

  • Applications to extend residence permits,
  • Early issuance of permanent residence permits, etc.
  • Applications for work permits and family reunification
  • Request for travel documents

should be sent to the cantonal migration authorities directly:


Travel documents and return visas

For questions concerning applications for a Swiss travel document for foreign people or a return visa, please contact the cantonal immigration authorities:


Applications for entry visas (no return visas)

Questions regarding pending or rejected visa applications and entry bans.
   

Cantons AG, AI, AR, BE, BL, BS, FL, GL, GR, LU, NW, OW, SG, SH, SO, SZ, TG, UR, ZG, ZH:
(phone inquiries: Monday through Friday from 9 till 11 a.m. and from 2 till 4 p.m.)

T
+41 58 465 88 22
Contact

Cantons NE, VD, VS, TI:
(phone inquiries: Monday through Friday from 2 till 4 p.m.)

T
+41 58 465 88 33
Contact

Cantons FR, GE, JU:
(phone inquiries: Monday through Friday from 9 till 11 a.m.)

T
+41 58 465 88 66
Contact

Visa regulation and border checks on persons

General questions about entry and visa regulations:

T
+41 58 465 77 60
Contact

Accessing the labour market

Questions regarding applications and application process should be sent to the cantonal migration authorities directly:

General questions regarding labour market access for nationals of EU/EFTA member states:

T
+41 58 465 88 40
Contact

General questions regarding labour market access for nationals of third states:

T
+41 58 465 88 40
Contact

Asylum

Information about individuals or individual cases (status of the case, inspection of files, forwarding of documents and identity papers, etc.) have to be sent by regular post at the SEM (Address: State Secretariat for Migration, Quellenweg 6, 3003 Bern-Wabern) indicating the name(s), the first name(s), the date of birth and the "N" number.
   

We will continue to answer general inquiries via e-mail. Please fill out our online contact form:

Contact

Integration

Swiss integration policy, encouraging integration:

Contact

Citizenship / Naturalization


Law on Asylum and on foreigners

Only general legal questions. No enquiries about specific cases.

Contact

Statistics


Further information

Questions from school pupils, students and members of the public:

T
+41 58 465 11 11
Contact

Please send your message to one address only. If necessary your message will be forwarded to the competent authority.

   

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